Muxit Terms & License Agreement

Effective date: May 6, 2026 Version: 1.0 Last updated: May 6, 2026

In 60 seconds

This is the contract between you and Keuper Ventures BV (the company behind Muxit).

Muxit is a tool, not a guarantee. It controls real hardware that can break things or hurt people. Setting up safety limits, emergency stops, and supervised operation is your responsibility, always.
AI can make mistakes. When you let an AI agent control your bench, you remain the operator. Use the safety envelope, dry-run, and confirmation features Muxit provides.
The software runs on your machine under a non-exclusive licence. Your Plan may include limits on the number of installations and concurrent instances; current limits are listed on muxit.io/pricing. You can use it for your own work, including commercial work. You can’t redistribute it, resell it, or break the licensing system.
You pay through our payment partner (Polar), who acts as Merchant of Record. They handle VAT and invoices.
Consumers in the EU have a 14-day right of withdrawal — except where you explicitly waive it to start using digital content immediately, which is the default for Muxit because we deliver instantly.
Our liability is limited. Where the law permits, our total liability is capped at what you paid us in the twelve months before the claim. We never cover damaged hardware, lost experiments, or business losses.
Dutch law applies. Disputes go to the Dutch courts.

The full text below is what counts. Read it.

1. Who this agreement is between

This agreement (“Terms”) is a legally binding contract between:

Keuper Ventures BV, a private limited company incorporated in the Netherlands, registered with the Dutch Chamber of Commerce under number 56948964, having its registered office at Papenvoort 67, 5663 AE Geldrop (“we”, “us”, “our”, or “Muxit”); and

you, the person or company that accesses or uses the Muxit website, the Muxit software, or any related service.

If you act on behalf of a company or organisation, you confirm you have the authority to bind that entity, and “you” means both you personally and that entity.

These Terms cover everything: the muxit.io website, the Muxit software you install on your own machine, license keys, AI credits, our paid subscriptions, and any related services we provide. They include both general service terms and a software licence (“EULA”) in a single document.

2. Definitions

In these Terms, the following capitalised words have the meaning shown below.

Term	Meaning
Account	The set of credentials and licences associated with you in our backend.
AI Credits	Units consumed when you use Muxit’s managed AI features.
Connector	A configuration object that exposes a Driver as a friendly named API.
Consumer	A natural person acting outside their trade, profession, or business.
Driver	A piece of code (first-party, third-party, or community) that provides raw access to a hardware device or protocol.
EULA	The software licence terms set out in §5 below.
Marketplace	Any directory or store from which Muxit can install Drivers, Connectors, dashboards, or scripts.
Merchant of Record	Polar Software, Inc., or whichever Merchant of Record is shown at checkout.
Plan	A pricing tier of the Service: Free, Maker, Pro, Lab, or Enterprise.
Service	The Muxit software, the muxit.io website, our backend (`api.muxit.io`), our docs, and any associated services we provide.
Software	The Muxit application you install and run on your own machine.
You	The person or entity entering into these Terms with us.

3. Accepting these Terms

You accept these Terms by doing any of the following:

ticking the “I agree” box during checkout or sign-up;
creating or activating a licence;
installing, copying, or using the Software;
joining the waitlist or our community channels;
purchasing a Plan or AI Credits.

If you don’t accept these Terms, don’t use the Service.

We may publish a new version of these Terms — see §23 for how that works.

4. Your account and your licence

4.1 Eligibility

You must be at least 16 years old to use the Service. If your jurisdiction sets a higher age for entering into contracts, you must meet that age. The Service is not designed for children.

4.2 Licence keys and activation

Paid Plans are delivered as licence keys. When you activate a key, the Software contacts our backend and registers an activation linked to a machine fingerprint. The fingerprint is a SHA-256 hash computed from a small set of stable identifiers on your machine: the operating-system machine name, the operating-system user name, up to three active MAC addresses (sorted, with loopback and tunnel interfaces excluded), and an OS-installation identifier (/etc/machine-id on Linux, HKLM\SOFTWARE\Microsoft\Cryptography\MachineGuid on Windows, IOPlatformUUID on macOS). The hash is stored; the underlying values are not transmitted in plain text. Minor changes (for example, swapping a network adapter) are tolerated.

Your Plan may include limits on the number of installations and on concurrent instances per machine. The current limits are listed on muxit.io/pricing. We may also limit how many distinct machines you may bind a single licence to.

You must keep your licence key confidential. You are responsible for everything done under your key until you tell us it has been compromised.

If we detect a usage pattern that looks like a single key is being shared across more machines than your Plan allows — for example, rapid re-activation cycles across many distinct fingerprints — we may suspend or revoke the key. We will try to contact you first.

4.3 Per-machine licensing model

A licence is per machine, not per person. The Software may run on a machine that is shared between people (a shared lab bench, a colleague’s workstation, a CI runner, a customer’s device) without buying a separate licence for each person — the licence travels with the machine, not with a named person.

You may move a licence from one machine to another by deactivating the original installation. We provide a deactivation function in the Software for this purpose. If a machine is permanently lost, stolen, or unrepairable and you cannot deactivate it yourself, contact us at info@muxit.io and we will release the activation for you.

You may not:

exceed any installation, instance, or activation limit shown for your Plan on muxit.io/pricing;
redistribute, resell, rent, or sublicense the licence key itself;
circumvent the activation system, the machine fingerprint, or the deactivation flow;
run the Software on machines you do not control or are not authorised to install software on.

For larger deployments — dozens of bench machines in a production lab, a fleet of test rigs, an enterprise rollout — the Lab and Enterprise Plans offer multi-installation arrangements and volume terms. Contact us at info@muxit.io to discuss.

4.4 Free tier

The Free tier is provided “as available”. We may change its features, usage limits, or availability at any time, with or without notice. Nothing in these Terms obliges us to keep the Free tier free forever.

5. Software licence (the EULA)

This section, together with §6 (permitted and prohibited use), is the licence that governs your use of the Software.

5.1 Grant

Subject to your compliance with these Terms and the payment of any fees, we grant you a non-exclusive, non-transferable, non-sublicensable, revocable licence to install and run the Software on machines you control, for the duration of your active Plan and within the limits described in §4.

5.2 What you may do

You may:

install and run the Software on as many machines as your Plan allows;
use the Software for your own purposes, including commercial purposes;
write, run, share, and sell your own scripts, Connectors, dashboards, and agent files; you own the IP in what you create on top of Muxit, subject to §16;
create backups of the Software for your own use;
decompile or analyse interfaces strictly to the extent permitted by Article 45m of the Dutch Copyright Act (interoperability), after first asking us in writing whether we can provide the information you need.

5.3 What you may not do

You may not:

copy, distribute, sublicense, sell, rent, lease, or lend the Software to anyone else;
modify, adapt, translate, or create derivative works based on the Software, except for files we explicitly mark as user-modifiable;
reverse engineer, decompile, or disassemble the Software, except to the limited extent allowed by mandatory law (see §5.2);
circumvent, disable, or interfere with the licensing system, the AI Credit accounting, the sandbox, or any security feature;
remove or alter copyright, trademark, or attribution notices;
use the Software to develop a competing product, train a machine learning model on the Software’s source or behaviour, or build a service that wraps Muxit and resells it without a separate written agreement;
publish benchmarks of the Software’s performance without our prior written consent (this protects against unfair comparisons during pre-release).

5.4 Pre-release and beta builds

Until we publicly declare Muxit “v1.0 stable”, you are using pre-release software. It may have bugs, missing features, regressions, and undocumented behaviour. We try to keep beta builds usable but make no warranty whatsoever about pre-release versions. You agree to:

not rely on pre-release builds for any safety-critical or business-critical purpose;
back up your work;
send us crash reports and feedback through the channels we provide.

Once Muxit reaches v1.0 stable, this clause stops applying to that release. New beta features within a stable version remain pre-release and the same rules apply to them.

5.5 Source availability

Some of the Muxit source code is published in our public repository at github.com/muxit-io/muxit. Public availability is not the same as open source. The published code is licensed under whatever licence is stated in that repository. Code that is not in the public repository is proprietary and covered by this EULA. Read access on GitHub does not grant any licence beyond what those files explicitly say.

5.6 Open-source components

The Software includes third-party open-source components. Each component is governed by its own licence; the list of components and licences is included with the Software (typically in a THIRD_PARTY_NOTICES file). Where the open-source licence conflicts with this EULA, the open-source licence applies to that specific component.

6. Permitted and prohibited use

6.1 Permitted purposes

You may use the Service for any lawful purpose, including research, education, hobby projects, R&D, manufacturing test, lab automation, and commercial applications.

6.2 Prohibited use

You may not, and you may not allow any third party to:

use the Service in any way that violates applicable law, including but not limited to export controls, sanctions law, and the law of the jurisdiction where you operate the hardware;
use the Service to control hardware in a manner that endangers life, health, or significant property;
use the Service in safety-of-life systems, medical devices subject to regulatory approval, nuclear facilities, aviation, or critical infrastructure, unless covered by a separate written agreement with us;
use the Service to develop, manufacture, test, or deploy weapons, weapons of mass destruction, or technology subject to dual-use export controls without proper authorisation;
attempt to defeat the licensing, sandboxing, or AI accounting systems;
transmit malware, spam, or content that infringes the rights of others through the Service;
run automated scraping or load testing against api.muxit.io or muxit.io without prior written permission;
impersonate any person, falsify your identity at sign-up, or use someone else’s licence key.

We reserve the right to suspend or terminate accounts that breach this section. Where the law allows, we may also recover the costs and damages caused by such breaches.

6.3 Sanctions and export

The Software is developed in the Netherlands and may be subject to EU and Dutch export-control rules. You confirm that you are not located in, and will not export the Software to, any country or person subject to EU, UN, US, or Dutch sanctions, and that you will comply with all applicable export-control laws.

7. Hardware control and safety — your responsibility

This is the most important section of this agreement. Please read it.

7.1 What Muxit is

Muxit is a general-purpose orchestration tool that lets you write code, build dashboards, and run AI agents that send commands to hardware you connect. We do not manufacture, certify, or warrant any of that hardware. We do not know what is connected, what state it is in, or what would happen if a command goes wrong.

7.2 What Muxit is not

Muxit is not:

a safety-rated control system (it is not certified to IEC 61508, ISO 13849, or any equivalent functional-safety standard);
a substitute for a hardware emergency stop, interlock, or guard;
approved for use in life-supporting, life-critical, or safety-of-life applications;
approved for use in regulated medical, aviation, automotive, or nuclear contexts without a separate written agreement;
a replacement for the safety documentation, training, and procedures of the hardware you connect.

7.3 Your operator responsibilities

When you use Muxit to control hardware, you are the operator of that hardware. You agree that, at all times:

a competent person is supervising or has supervised the configuration, in line with the hardware’s own safety documentation;
you have read and understood the safety manuals of every device you connect;
you have implemented appropriate physical safety measures: guards, fences, barriers, light curtains, or operator-presence sensors as required by the hardware;
you have implemented an accessible hardware emergency stop that operates independently of Muxit;
you set the safety envelope in your Connector configuration (limits, slew rates, allowed ranges, irreversible-operation confirmation list) before running any script or AI agent against real hardware;
you use the dry-run mode when developing scripts or evaluating AI-generated code;
you keep firmware on your hardware up to date and follow the manufacturer’s recommended maintenance.

If you skip any of the above, the consequences are yours.

7.4 AI agents controlling hardware

When you authorise an AI agent (built-in Muxit AI, MCP with your own provider, or a local LLM) to call Connector methods that affect hardware, you accept that:

AI models can produce incorrect, unexpected, or harmful instructions;
AI models can be misled by prompt injection from data the agent reads (including device responses, log files, and external content);
the AI’s apparent confidence is not evidence of correctness;
you remain the operator and are responsible for the outcome regardless of which entity (you, the AI, or the platform) selected the command;
the safety envelope, dry-run, and confirmation systems are designed to reduce risk but cannot eliminate it.

You agree not to leave AI agents running unsupervised against irreversible or hazardous hardware operations.

7.5 Damage and incidents

Except to the extent liability cannot be excluded under mandatory law (see §19.3), we are not responsible for:

damage to your hardware, samples, materials, environment, or facility;
injury to any person operating, near, or downstream of hardware controlled through Muxit;
loss of data, lost experiments, scrap, downtime, or business interruption;
regulatory non-compliance arising from how you use the Software in your environment.

This allocation of risk reflects the reality that we do not control your bench, your hardware, or your operating procedures. The price of the Service reflects this allocation.

If a hardware-control incident involves Muxit and you believe the Software contributed to it, please send a report to info@muxit.io. We take such reports seriously and may issue advisories to other users.

8. AI features and AI Credits

8.1 Three independent paths

Muxit offers AI features through three paths. Each has different terms:

Built-in Muxit AI uses our managed proxy and is available from the Maker tier upwards. You consume AI Credits as described in §8.2 to §8.4. Our Privacy Policy describes data handling.
MCP with your own AI key is available on every tier, including Free, with no involvement from our servers. You contract directly with the AI provider whose key you supply, you pay them (not us), and your prompts and responses do not pass through api.muxit.io.
Local LLMs (Ollama, LM Studio) require the Pro tier or higher and run entirely on your machine. We have no involvement.

This section concerns the first path only.

8.2 What an AI Credit is

An AI Credit is a unit of measurement we use to bill access to the underlying language models. The number of credits a request consumes depends on the model, the input length, and the output length, as listed on muxit.io/pricing.

AI Credits are a prepaid contractual right to access third-party AI services through us. They are not money, not legal tender, not redeemable for cash, and not transferable between Accounts.

8.3 Allowance and top-ups

Your Plan includes a monthly AI Credit allowance. Unused allowance does not roll over to the next billing period unless your Plan explicitly says otherwise. Top-up packs (1k / 5k / 20k credits) carry a 12-month validity from the date of purchase, after which any unused balance expires.

We may adjust the credit cost per model when the underlying provider’s prices change. We will give at least 14 days’ notice for any cost increase that affects you.

8.4 Limits, fairness, and abuse

We may impose rate limits, model availability restrictions, or per-request size limits to protect the Service, prevent fraud, and absorb provider-side outages. We may temporarily disable specific models if the underlying provider is unavailable.

If we determine that a usage pattern is abusive (for example, scraping models, bypassing rate limits, or sharing credits across Accounts), we may suspend AI access without refund of consumed credits.

8.5 Output ownership

To the extent we have rights in the output of AI requests routed through our proxy, we assign those rights to you. The underlying AI providers do not assign their rights through us; the model provider’s terms also apply (you can read them at the providers’ websites). You are responsible for whether and how you use AI output, including obvious checks like “does this code do what I want before I run it on hardware”.

9. Beta, pre-release, and the soft launch

The Service is currently in soft beta. Until we publicly announce general availability:

features may change, break, or disappear;
our backend may have outages without prior notice;
we may collect additional diagnostics to help us stabilise the product;
service-level commitments do not apply.

During the beta period, we may invite you to participate in test cycles. Anything we mark as “experimental” or “preview” inside the product is part of the beta and not subject to the warranties or refund mechanics of stable features.

10. Plans, payment, and Merchant of Record

10.1 The seller of record

When you buy a Plan or AI Credits, the legal seller is our Merchant of Record — Polar Software, Inc., or whichever Merchant of Record is shown at checkout. The Merchant of Record:

collects payment;
charges and remits VAT and other applicable taxes;
issues your invoice;
handles refunds and chargebacks under §11 and §12.

Your contract is two-tiered: you have a sales contract with the Merchant of Record for the transaction, and a Service contract with us governing your use of the Software and Service. These Terms set out that second contract. The Merchant of Record’s terms apply to the payment itself.

10.2 Prices and currency

Prices are shown on our pricing page in EUR. The Merchant of Record may convert to your local currency at checkout. Taxes are added on top of the displayed price unless we say otherwise.

We may change prices at any time for new purchases. For active subscriptions, we will give at least 30 days’ notice before increasing the recurring price; if you don’t accept the new price, you may cancel before it takes effect.

10.3 Subscriptions

Monthly and annual subscriptions automatically renew at the end of each period until you cancel. You can cancel from your Account portal or by contacting us. Cancellation takes effect at the end of the current paid period; you keep access until then.

10.4 Failed payments

If a payment fails (expired card, insufficient funds, bank reversal), the Merchant of Record will retry. After repeated failures, your Plan may be downgraded to Free or suspended until you update your payment method.

10.5 Academic discount

A 50% academic discount may be available on certain Plans. To qualify, you must verify your status with us using the method we publish at the time. We may withdraw the discount if your status changes or if it was claimed in error.

11. Right of withdrawal (consumers in the EU)

This section only applies if you are a Consumer (a natural person acting outside their trade, profession, or business) ordering from within the European Economic Area, the UK, or another jurisdiction with equivalent rules. Business buyers should skip to §12.

11.1 The right

Under Article 6:230o of the Dutch Civil Code (implementing Directive 2011/83/EU), you have 14 calendar days from the conclusion of the contract to withdraw without giving any reason. To exercise this right, send a clear statement (for example, by email to info@muxit.io) saying you want to withdraw, before the 14-day period ends. You may use the model withdrawal form at the end of these Terms but it is not required.

11.2 Express waiver for digital content

Muxit is delivered as digital content not on a tangible medium. Under Article 6:230p(g) of the Dutch Civil Code, you lose your right of withdrawal once we begin performance, provided you:

give your express prior consent to begin delivery within the 14-day period; and
acknowledge that you lose your right of withdrawal once delivery begins.

By ticking the consent box at checkout, you give that consent and acknowledgement, and you lose the right of withdrawal as soon as we send you your licence key, activate your account, or otherwise enable access. If you do not tick the box, we will withhold delivery until the 14-day period ends.

11.3 Effects of withdrawal (where it applies)

If you do withdraw within the period and the waiver above doesn’t apply, we will refund all payments received within 14 days of receiving your withdrawal notice, using the same payment method as the original transaction.

12. Refunds outside the right of withdrawal

Where the consumer right of withdrawal does not apply (because of waiver, business buyer, or expiry of the 14-day period), refunds are at the discretion of us and the Merchant of Record. As a general guide:

Subscriptions: prorated refunds are not given for partial billing periods.
AI Credits: consumed credits are non-refundable. Unused top-up balances are non-refundable except in specific cases (such as our discontinuation of the Service, see §13.5).
Material defects: if the Software has a material defect that prevents reasonable use and we are unable to fix it within a reasonable time, you may request a refund of the affected portion.

For Consumers, nothing in this section limits the statutory remedies you have under Dutch and EU law for non-conforming digital content or services (in particular Articles 7:50aa and following of the Dutch Civil Code), including the right to repair, replacement, price reduction, or refund where the law provides for them.

Chargebacks initiated without first contacting us may result in account suspension while the dispute is resolved.

13. Updates, modifications, and discontinuation

13.1 We will release updates

We release updates to add features, fix bugs, and address security issues. Some updates are required for the Service to keep functioning (for example, when a downstream API changes); refusing to install them may break parts of the Software.

13.2 We may change features

The Service evolves. We may add, change, or remove features. For paid Plans, we will not remove a material feature you depend on without giving at least 30 days’ notice and offering an equivalent path forward where reasonably possible.

13.3 We may suspend the Service

We may temporarily suspend access to the Service for maintenance, security, or capacity reasons. We will give as much notice as the circumstances allow and try to keep suspensions short.

13.4 We may end specific Plans

We may stop selling a particular Plan at any time. Existing subscribers on that Plan continue under the original terms until the end of their current paid period or until we migrate them to an equivalent Plan.

13.5 If we discontinue Muxit entirely

If we stop running the Service entirely:

we will give as much notice as the situation allows, with at least 60 days for paid users where reasonable;
we will provide a final downloadable, locally-running build of the Software so existing installations can continue to function offline as long as your hardware allows;
we will refund the unused portion of any prepaid annual subscription;
AI Credit top-ups with remaining balance will be refunded prorata to the unused portion, capped at the original purchase price.

We are not obliged to provide a final build that requires our backend; the goal is to make sure you can keep using your Connectors and dashboards locally, not to continue managed AI or licensing checks.

14. Third-party content

14.1 Community Drivers, Connectors, and Marketplace items

Muxit is designed to load Drivers, Connectors, dashboards, agent files, and other content from third parties — including community contributors and our future Marketplace. We are not the author of third-party content and do not warrant or guarantee it.

When you install third-party content, you are entering a relationship with the author of that content under their licence. Some content may be paid; in that case, the Merchant of Record handles the transaction and the author is the seller of the content.

We may screen, sign, or curate certain Marketplace items (for example, “verified drivers”). A signed or verified status indicates that the item passed our basic checks at the time of submission; it is not a warranty of fitness, security, or correctness.

14.2 You are responsible for what you install

The Software gives you the power to load arbitrary code into a sandbox that talks to your hardware. You are responsible for vetting content before you run it, especially for safety-relevant Drivers. We recommend running new content in dry-run mode against simulators before connecting real hardware.

14.3 Third-party AI providers

When you use Muxit’s managed AI, the model providers’ own terms also apply to the prompts and responses. When you use MCP with your own key, your contract with that provider governs that flow. We do not warrant the output of any AI model.

15. Intellectual property

15.1 Our IP

The Software, the Service, the muxit.io website, the docs, the Muxit name, the logo, our marks, and the structure and design of all of the above are owned by Keuper Ventures BV or our licensors. Nothing in these Terms transfers any ownership to you.

15.2 Your IP

You retain ownership of everything you create on top of Muxit: your scripts, your Connectors, your dashboards, your agent prompts, your data. Nothing in these Terms transfers any of your IP to us.

15.3 Feedback

If you send us suggestions, ideas, bug reports, or feedback, you grant us a worldwide, royalty-free, perpetual licence to use that feedback to improve the Service, with no obligation to compensate you.

15.4 Marks

You may say in writing that you use Muxit. You may not use our name, logo, or marks in a way that suggests we endorse, sponsor, or partner with you, unless we have given written permission.

16. Confidentiality (light)

If we share information with you that is clearly confidential (for example, pre-release roadmap discussions, beta credentials, or internal documents), you agree to keep it confidential and use it only to engage with the Service. This obligation lasts three years from disclosure. Public information, information you already had, and information you develop independently are not covered.

You may share information about your own use of Muxit publicly. You may write blog posts, give talks, and post screenshots — as long as you do not include another customer’s data, our confidential information, or signed-driver private keys.

17. Suspension and termination

17.1 Termination by you

You may stop using the Service at any time. For subscriptions, cancel from your Account portal or contact us; cancellation takes effect at the end of the current period. After cancellation you keep access to the offline parts of the Software where the licence model allows; the cloud-dependent parts (managed AI, licence checks beyond the grace period) become unavailable.

17.2 Termination by us

We may suspend or terminate your access if you materially breach these Terms (in particular §6 prohibited use, §5.3 software licence, or §7 hardware safety where you have caused or risked serious harm), if your payment method has been failing for more than 30 days, or if we are required to by law.

For non-safety breaches we will normally warn you first and give you a reasonable chance to fix the problem. For safety-related or fraud-related breaches we may act immediately.

17.3 Effect of termination

On termination:

your right to use the Software ends;
your unused AI Credits are forfeited unless we say otherwise;
the sections of these Terms that by their nature should survive (definitions, IP, confidentiality, liability, indemnification, governing law) survive.

18. Warranties — limited

18.1 The general rule

The Service and the Software are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and absence of viruses or harmful code.

18.2 What we do commit to (consumers)

If you are a Consumer, mandatory consumer protection law gives you certain rights that cannot be excluded — most importantly, the right to a Service that conforms to what was reasonably promised. Nothing in these Terms limits or excludes those rights.

18.3 No warranty regarding hardware behaviour

Without limiting §18.1: we make no warranty that any particular Driver, Connector, AI agent, or script will behave correctly with your specific hardware, in your specific environment, under your specific operating conditions. Hardware is messy and the behaviour of hardware control software depends on factors outside our control.

19. Limitation of liability

19.1 The cap

To the maximum extent permitted by law, our total aggregate liability for any and all claims arising out of or related to these Terms, the Service, or the Software is capped at the higher of:

the total amount you paid us in the twelve months preceding the event giving rise to the claim; or
one hundred euros (€100).

19.2 Excluded losses

We are not liable for:

damage to or loss of hardware, samples, materials, or facility;
loss of profit, revenue, business, contracts, opportunity, anticipated savings, or goodwill;
loss of or corruption of data;
loss caused by interruption of business or downtime;
consequential, indirect, special, incidental, or punitive damages;
damage caused by third-party Drivers, Connectors, AI providers, or hardware that you connected.

19.3 What is not capped

Nothing in these Terms limits our liability for:

intent (opzet) or gross negligence (bewuste roekeloosheid) of our directing minds;
death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation by us;
any other liability that cannot be excluded under mandatory Dutch law.

19.4 Why this cap

The price of the Service is set on the basis that you and we share risk this way. If you need a higher liability cap, contact us about a custom Enterprise agreement.

20. Indemnification

If you are a business buyer, you agree to indemnify and hold us harmless from any third-party claim, loss, or cost (including reasonable legal fees) arising out of:

your breach of §6 (prohibited use), §5.3 (licence restrictions), or §7 (hardware safety);
your hardware causing damage or injury;
your scripts, Connectors, dashboards, or other content you publish, sell, or share through the Service;
your violation of any applicable law in connection with your use of the Service.

This section does not apply to Consumers.

21. Force majeure

Neither party is liable for delay or failure caused by events outside its reasonable control, including (but not limited to) outages of major cloud providers, internet connectivity failures, AI provider outages, war, civil unrest, strikes, embargoes, pandemics, natural disasters, and acts of public authority.

22. Privacy

How we handle your personal data is described in our Privacy Policy, which forms an integral part of these Terms. By using the Service you confirm you have read it.

23. Changes to these Terms

We may update these Terms from time to time. When we do:

we update the “Last updated” date at the top;
we publish the new version at muxit.io/legal/terms;
for material changes, we email everyone with an active Account or licence at least 30 days before the change takes effect.

If you don’t accept a material change, you can cancel your Plan before it takes effect; we will refund the unused prepaid portion (if any). Continuing to use the Service after a change takes effect counts as acceptance.

24. Notices

We will send notices to you at the email address registered to your Account or, for waitlist-only members, the email address you signed up with. It is your responsibility to keep that address current.

You can send notices to us at info@muxit.io or by post to:

Keuper Ventures BV Papenvoort 67 5663 AE Geldrop the Netherlands

25. Governing law and jurisdiction

These Terms are governed by Dutch law, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Any dispute between us arising out of or in connection with these Terms will be brought exclusively before the competent court in Noord-Brabant, the Netherlands, except where mandatory law gives a Consumer the right to bring proceedings before another court (typically the court of their place of residence).

Before going to court, both parties agree to first try to resolve the dispute through good-faith discussion — please email info@muxit.io before filing a claim. Consumers in the European Economic Area also retain the right to seek redress through their national consumer-protection authority. (The European Commission’s Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.)

26. Miscellaneous

Entire agreement. These Terms (together with the Privacy Policy) are the entire agreement between you and us about the Service.

Order of precedence. If there is any conflict, the order of precedence is: (1) a signed individual agreement between us; (2) these Terms; (3) the Privacy Policy; (4) any documentation we publish.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or to a successor in connection with a merger, acquisition, or sale of assets.

Severability. If any provision is held unenforceable, the remaining provisions stay in effect, and the unenforceable provision is to be interpreted as closely as possible to its original intent within what the law allows.

No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.

Headings. Headings are for convenience only and do not affect interpretation.

Language. These Terms are written in English. If we publish a Dutch translation, the English version prevails in case of any discrepancy, except where Dutch consumer protection law requires otherwise.

Annex A — Model withdrawal form (Consumers only)

To Keuper Ventures BV, Papenvoort 67, 5663 AE Geldrop, info@muxit.io:

I hereby give notice that I withdraw from my contract for the supply of the following digital content:

Order reference / licence key: ________
Ordered on / received on: ________
Name of consumer: ________
Address of consumer: ________
Date: ________
Signature (only required if sent on paper): ________

If you have questions about these Terms, email us at info@muxit.io. We try to answer within five business days.